Frequently asked questions
I want to place an order but the product is not in stock. Is the expected delivery delay always guaranteed?
The expected delivery delay is an estimation on base of previous deliveries from the manufacturer. Please contact us if you want to be sure about the delivery delay: +32 (0) 3 641 63 33 (we talk Dutch, French or English) or send us an email info@vianto.be.
In some cases an 'In stock' message is showed for some products because there's always some delay between our warehouse stock and our online stock. In some very rare cases the product is showed as 'In stock' but not available in our warehouse. This can be because of a human error. Yeah sure, we're just humans and even we make mistakes sometimes ;-)
The product is delivered but I don't like it. Can I return it?
You're allowed to return all products until 14 days after delivery without giving us any reason. Returned products must be in original and undamaged package, all original accessories and user manuals must be included. Products with user damage are not accepted.
Credit note and return of the full amount (transport costs from us to you) will be completely refunded within a maximum of 3 weeks after return and checking. Credit is done in the same way as you paid your order (so Paypal paid > Paypal refunded, paid by bank transfer > refund by bank transfer).
Please always contact us before returning your order so we can give you the necessary instructions.
Do you also have a showroom where I can see the products?
Sure we have, our showroom is in Merksem (Antwerp - Belgium). Address and opening hours are here.
Are all website products also available in the Vianto showroom?
When in stock (contact us) you can visit us to see it.
I placed an online order for a product that is in stock. When can I expect delivery?
We will ship on weekdays when payment is received. We're shipping with BPOST BPACK so you will receive a tracking code as soon as your order is shipped.
BPOST BPACK delivery delays:
BELGIUM: 1 - 2 working days (in most cases 1 working day)
NETHERLANDS: 2 - 4 working days (depending on the region of delivery)
LUXEMBURG: 2 - 4 working days
UNITED KINGDOM: 3 - 5 working days
FRANCE: 2 - 5 working days
Other countries: contact us
Do you need it faster? Contact us (please do not place your order online but first contact us)
What time is delivery?
Delivery is always during office hours on weekdays (between 8.00 and 17.00 hr).
Nobody available at that time at your delivery address? BPOST BPACK will leave a message so you can pick up your order at the nearest post office.
For fast delivery please choose your office address as delivery address.
How can I pay?
You can use Paypal (also if you don't have a Paypal account), prepayment by bank transfer (please take 1 - 2 days for payment processing) or payment at delivery.
Do you want to pick up your order at our showroom? Please select this during order process and we'll contact you as soon as your order is ready for pick up. We accept payments by BANCONTACT, VISA, MASTERCARD or cash in our showroom.
Can I have an extra discount when placing a big order?
All prices on our website are netto prices. No extra discounts are given unless mentioned.
I need my order very urgently. Can I do the payment after receiving my order?
Sorry, no, this is not possible. We will only ship your order after complete payment.
You can allways contact us to check if there is a faster way of getting your order.
Do you also sell second hand products?
Yes, sometimes we have second hand products. All these products are completely checked out before sold. Second hand products may contain user scratches.
All second hand products have 1 year of warranty (not for batteries).
I need an invoice for my order. Is this possible?
You always receive an invoice at delivery of your order. Please provide all invoice details when ordering (TAX number included).
I want to order for my company outside Belgium and have a tax number outside Belgium. Can I buy tax free?
Yes you can, but please fill in your correct taxnumber and company name while registering your company details. Our registration system automaticaly checks your taxnumber and will change the total amount to tax free. In some rare the automatic checking of the tax numbers fails. Please do not place your order online than and contact us (or if you did than please choose 'Pay by bank transfer' and wait until you receive a Tax free order confirmation from us).
PLEASE NOTE THAT TAX FREE SHIPPING CAN ONLY TO AN ADDRESS OUTSIDE BELGIUM!!! VIANTO.be can always cancel your tax free order in case of presumed fraude.
What about warranty?
Most products have a 2 year warranty (sometimes longer).
Problems during warranty? Please contact us and we will explain you the warranty procedure.